Acceptable use policy

• Spam or unsolicited outbound messages and calls.
• Deception or impersonation, including pretending the AI is a person.
• Unlawful, harassing or abusive content.
• Regulated advice (medical, legal, financial) without proper safeguards.
• Use as an emergency service or to replace emergency contact routes.
• Cloning a voice without the written consent of the person it belongs to.
• Fraud, phishing or attempts to collect secrets such as passwords or payment details.
• Goods and services that WhatsApp’s own policies prohibit.
• Attempts to get around platform or plan limits.

• AI and call-recording disclosure stays switched on.
• You hold lawful opt-in evidence for people you message and can show it on request.
• The service is used for your own business enquiries and is not a general-purpose chatbot.

We may issue a warning, suspend the affected channel or end the contract, depending on how serious the breach is. Where the law or a platform requires it, we may report the matter. [Solicitor to confirm enforcement wording].