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IK CLOUD SOLUTIONS

AI Front Desk

An AI receptionist for private and dental clinics

Reception teams are often with a patient when the phone rings. The AI Front Desk answers, takes appointment requests and passes anything clinical to your team.
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Where it helps

  • Calls missed while the front desk is with a patient
  • Opening-hours and booking questions that interrupt busy staff
  • Messages left after closing that nobody sees until morning

What the agent does and does not do

What the agent handles

  • Appointment requests, including new or existing patient
  • Opening hours, location and parking questions from your approved facts
  • Taking a name, mobile number and preferred time for your team to confirm
  • Cancellation and rescheduling requests, passed on to the practice

What it never does

  • Diagnose, or give medical or dental advice
  • Advise on medication
  • Access or discuss clinical records
  • Promise an appointment that your team has not confirmed

When it hands over to a person

  • Anything that sounds like an emergency, with a pointer to NHS 111 or 999
  • Complaints
  • Any clinical question
  • Callers who ask for a person

What it captures

  • Name and contact details
  • Reason for the visit, as a category
  • Preferred time
  • New or existing patient

Starting template

Clinic reception template

Starts from a clinic-specific set of prompts covering appointment requests, opening hours and safe handover. We replace the placeholders with your own facts.

Typical connections

  • Appointment calendar
  • Email summaries
  • Practice management software (where an integration is available)

Example conversation for a fictional business

Both examples are scripted simulations. No real call or message took place.
Simulated

A check-up request, then an emergency mention. A scripted example for a fictional business, Meadowbank Dental Practice.

  1. Incoming call to Meadowbank Dental Practice (simulated).
  2. AI assistantHello, this is Meadowbank Dental Practice. I am an AI assistant, and this call may be recorded. How can I help you today?
  3. CallerHi, I would like a check-up sometime next week.
  4. AI assistantHappy to help. Are you already a patient with us, or would this be your first visit?
  5. CallerI am already a patient.
  6. AI assistantThanks. I can offer Tuesday at ten past nine, or Thursday at half past two. Which suits you better?
  7. CallerThursday works.
  8. AI assistantLovely. Can I take your full name and a mobile number?
  9. CallerHannah Reid, 07700 900456.
  10. AI assistantThank you, Hannah. I have requested Thursday at half past two for a check-up. The practice will confirm by email. Is there anything else?
  11. CallerActually, my son woke up with his face badly swollen this morning.
  12. AI assistantI am sorry to hear that. I cannot give medical advice. If the swelling is severe, or he is struggling to breathe or swallow, please call 999 now. For urgent advice you can call NHS 111. I am alerting the practice on-call line as well.
  13. CallerOkay, thank you.
  14. AI assistantPlease look after him. The practice has been alerted. Goodbye.

What the owner receives (example)

Caller
Hannah Reid (existing patient)
Mobile
07700 900456
Request
Check-up, Thursday at 2:30 pm (the practice confirms)
Flag
Caller mentioned severe facial swelling. Directed to NHS 111 and 999. On-call line alerted
Simulated

A new patient asks about a hygienist appointment. A scripted example for a fictional business, Meadowbank Dental Practice.

  1. Today 11:05 (simulated)
  2. CustomerHi, are you open on Saturdays?
  3. AI assistantHello, this is the Meadowbank Dental Practice assistant. I am an AI assistant. We are open Saturday mornings by appointment.
  4. CustomerCan I book a hygienist appointment for this Saturday?
  5. AI assistantI can request that for you. Are you a new or an existing patient?
  6. CustomerNew patient.
  7. AI assistantWelcome. I can request Saturday at quarter past nine or half past ten. Which would you like?
  8. CustomerQuarter past nine please. My name is Tom Whitfield.
  9. AI assistantThanks, Tom. What is the best phone number and email for you?
  10. Customer07700 900789, tom@example.com
  11. AI assistantThank you. I have requested Saturday at quarter past nine with the hygienist as a new patient. The practice will confirm by email. If you have severe pain or swelling before then, call NHS 111, or 999 in an emergency.

What the owner receives (example)

Patient
Tom Whitfield (new patient)
Phone
07700 900789
Email
tom@example.com
Request
Hygienist, Saturday at 9:15 am (the practice confirms)

Frequently asked questions

No. It does not diagnose or advise on treatment or medication. If someone describes an emergency it points them to NHS 111 or 999 and flags your on-call contact.

No. It works from the facts you approve and the details the caller gives. Connecting it to clinical records is not part of the standard set-up.

It can offer slots from a connected calendar and take the request. Your team confirms. We agree the booking rules with you during set-up.

The same plans apply to every industry. Plans start from £79 a month + VAT. See the pricing page for the full breakdown.

Request an AI Front Desk for private and dental clinics

The form is pre-filled with your industry. We come back with a plan and a quote.
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