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IK CLOUD SOLUTIONS

AI Front Desk

An AI receptionist for plumbers, electricians and heating engineers

When you are on a job you cannot answer the phone. The AI Front Desk takes the details, notes how urgent it is and puts the job on your list.
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Where it helps

  • Missed calls while you are under a sink or on a roof
  • Jobs lost to the next firm that picks up
  • Messages with no address, postcode or urgency

What the agent does and does not do

What the agent handles

  • Capturing the address, postcode, the problem and how urgent it is
  • Noting access details and a preferred time
  • Adding quote requests to a callback list
  • Answering simple questions from your approved facts, such as areas covered

What it never does

  • Quote fixed prices that are not on your approved list
  • Give safety instructions beyond directing the caller to emergency services
  • Promise a time of arrival you have not agreed
  • Diagnose faults

When it hands over to a person

  • A suspected gas leak: the caller is told to leave the property and call the National Gas Emergency Service on 0800 111 999 first, then you are flagged
  • Anything involving vulnerable people at home
  • Complaints
  • Callers who ask for a person

What it captures

  • Name and phone number
  • Address and postcode
  • The problem and its urgency
  • Access notes and preferred time

Starting template

Trades job-intake template

Starts from prompts for job intake, urgency and quote callbacks. We add your areas covered, your services and who to alert for urgent jobs.

Typical connections

  • Callback list
  • Email or message alerts
  • Calendar (optional)

Example conversation for a fictional business

Both examples are scripted simulations. No real call or message took place.
Simulated

No hot water, then a gas smell. A scripted example for a fictional business, Pennant Heating and Plumbing.

  1. Incoming call to Pennant Heating and Plumbing (simulated).
  2. AI assistantHello, Pennant Heating and Plumbing. I am an AI assistant, and this call may be recorded. What can I help with?
  3. CallerI have no hot water and the boiler is clicking.
  4. AI assistantSorry to hear that. First, a quick safety question: can you smell gas?
  5. CallerNo, no gas smell.
  6. AI assistantThank you. Can I take your address and postcode?
  7. Caller14 Beech Avenue, ZZ99 9ZZ.
  8. AI assistantThanks. Is anyone vulnerable at home, such as young children or someone elderly?
  9. CallerMy elderly mother lives with me.
  10. AI assistantUnderstood, I will mark this as a priority. When is someone home, and what time suits you?
  11. CallerI work from home, so mornings are best.
  12. AI assistantI will put this on the engineer callback list as a priority, mornings preferred. I cannot quote a price on the phone, so the engineer will go through that with you. Anything else?
  13. CallerActually, I can smell gas near the boiler now.
  14. AI assistantPlease leave the property now and call the National Gas Emergency Service on 0800 111 999 straight away. Do not wait for us. I am flagging this to the owner right now.

What the owner receives (example)

Caller
Name not given on the call
Address
14 Beech Avenue, ZZ99 9ZZ
Problem
No hot water, boiler clicking
Urgency
Priority, elderly person at home, mornings preferred
Flag
Caller then reported a gas smell. Directed to the National Gas Emergency Service. Owner alerted immediately
Simulated

A dripping tap and a quote callback. A scripted example for a fictional business, Pennant Heating and Plumbing.

  1. Today 08:15 (simulated)
  2. CustomerMorning, my kitchen tap is dripping constantly. Can someone fix it?
  3. AI assistantMorning. This is the Pennant Heating and Plumbing assistant. I am an AI assistant. I can take the job details for the team. Is water running freely, or is it only dripping?
  4. CustomerOnly dripping.
  5. AI assistantThanks. Could you send your address and postcode?
  6. Customer9 Orchard Close, ZZ99 9ZZ
  7. AI assistantGot it. Is it urgent, or would the next few days be fine?
  8. CustomerThe next few days is fine. How much will it cost?
  9. AI assistantI cannot quote a price here, because it depends on the tap and the work. I will add you to the quote callback list. What is the best number and time?
  10. Customer07700 900987, after four in the afternoon.
  11. AI assistantThank you. I have requested a callback after four with the team. Is there anything else I can help with?
  12. CustomerNo, that is everything. Thanks.

What the owner receives (example)

Customer phone
07700 900987
Address
9 Orchard Close, ZZ99 9ZZ
Job
Dripping kitchen tap
Urgency
Next few days
Request
Quote callback after 4 pm

Frequently asked questions

It tells the caller to leave the property and call the National Gas Emergency Service on 0800 111 999 before anything else, then flags you. It gives no other safety instructions.

Only from a price list you approve. Otherwise it adds the caller to a quote callback list and your team follows up.

Yes. That is the point: it takes the call, captures the job details and sends you a summary to read when you are free.

The same plans apply to every industry. Plans start from £79 a month + VAT. See the pricing page for the full breakdown.

Request an AI Front Desk for plumbers, electricians and heating engineers

The form is pre-filled with your industry. We come back with a plan and a quote.
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