AI Front Desk
How the AI Front Desk works
We set up, run and improve an AI receptionist for phone and WhatsApp, with guardrails, handover rules and UK compliance built in.
AI and recording
Three steps in depth
Step 1: Tell us about your business
You share your services, hours, booking rules and the questions customers ask. We use that, not guesses, to write the agent.Step 2: We build, test and launch it
We write the agent, connect your calendar and alerts, test the awkward situations and let you try it before it goes live.Step 3: We monitor and improve it
Each month we review conversations, update the knowledge base and tune the handover rules.
One agent, one knowledge base
The phone assistant and the WhatsApp assistant read from the same approved facts, so a customer gets the same answer on either channel.
Guardrails
- It answers only from facts you have approved
- It says when it does not know and offers a callback
- It hands over complaints and urgent matters
- It refuses requests that are off-topic or outside its remit
Compliance by default
- The assistant discloses that it is an AI at the start of every call
- Callers are told if a call is recorded
- Our role and yours under UK GDPR are set out in the data processing summary, currently a draft
Monitoring and monthly improvement
We watch for failed conversations and gaps in the knowledge base, and review them with you each month.
Frequently asked questions
Your business name and address, opening hours, services, booking rules, who to alert for urgent matters, your tone of voice and the questions customers ask most. The done-for-you page has the full checklist.
It says so, takes the caller details and hands over to a person using the rules we agree with you, for example a callback, an email summary or an urgent alert.
It answers only from facts you approve and says when it does not know. It does not give legal, medical or financial advice, handle emergencies, negotiate or make promises you have not authorised.
We keep the details callers give to pass them to you and to improve your agent. How we handle personal data is described in our privacy policy and the data processing summary, both currently drafts.
We review conversations each month, fix gaps in the knowledge base and adjust handover rules. Larger changes are quoted before we start.
Ready to start?
Tell us about your business and we will come back with a plan and a launch timeline.