Refunds and cancellation

You can cancel a monthly plan at any time and it ends at the end of the period you have paid for. There is a 14-day cancellation window on a first subscription. Setup work and third-party costs are treated differently, as explained below.

Cancel by email before your next billing date. The plan stays active until the end of the current billing period and is not charged again.

We give business customers 14 days from the start of a first subscription to cancel for a refund of the subscription fee, less any usage above the plan allowance. Consumers have this right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. [Solicitor to confirm which customers are consumers].

A setup fee is refundable in proportion to the work not yet started. Once delivery has begun at your request, the part already delivered is not refundable.

You can cancel an annual plan within 14 days for a full refund of the subscription fee. After that, a refund of the unused months is at our discretion unless the law says otherwise. [Solicitor to confirm].

Fees we have already paid to others on your behalf are not refundable. That includes Meta conversation fees, domain registrations and telephone numbers already bought.

Email admin@ikcloudsolutions.com from the address on your account and say which plan you want to cancel. We will confirm by reply.