AI Front Desk
An AI receptionist for lettings and sales agents
Viewing requests, tenant reports and enquiries arrive at all hours. The AI Front Desk answers each one, captures the details and routes it to the right person.
Where it helps
- Enquiries that arrive in the evening or at weekends
- Maintenance reports that need to reach the right contractor quickly
- Negotiators interrupted during viewings
What the agent does and does not do
What the agent handles
- Enquiries about a listing, using the status in your listing feed
- Viewing requests, offering the slots you allow
- Capturing budget, move date and whether the caller is a landlord or tenant
- Maintenance reports, logged and routed to your maintenance contact
What it never does
- Negotiate on price
- Give a valuation or pricing advice
- Promise availability that is not in the listing feed
- Handle offers or contracts
When it hands over to a person
- Urgent maintenance such as no heating or a suspected gas leak
- Offers and negotiation
- Complaints
- Callers who ask for a person
What it captures
- Name, phone and email
- Budget and move date
- Landlord or tenant
- Property reference and the issue for maintenance reports
Starting template
Lettings and sales template
Starts from prompts for listing enquiries, viewing requests and maintenance reports. We connect your listing feed and set your rules for out-of-hours reports.
Typical connections
- Listing feed
- Viewing calendar
- Maintenance contact routing
- Email summaries
Example conversation for a fictional business
Both examples are scripted simulations. No real call or message took place.
Simulated
A seller asks for a valuation. A scripted example for a fictional business, Harbour Lane Lettings and Sales.
- Incoming call to Harbour Lane Lettings and Sales (simulated).
- AI assistantHello, Harbour Lane Lettings and Sales. I am an AI assistant, and this call may be recorded. How can I help?
- CallerI am thinking of selling my flat. What is it worth?
- AI assistantI cannot give a valuation, because that needs one of our sales team to see the property. I can request a valuation visit for you.
- CallerOkay. When is the next one available?
- AI assistantI can offer Monday at eleven or Wednesday at four. Which would you prefer?
- CallerWednesday.
- AI assistantCould I take your name, the property address and a phone number?
- CallerRosa Lindqvist, Flat 3, 22 Harbour Row, and 07700 900654.
- AI assistantThanks, Rosa. I have requested Wednesday at four for a valuation visit at Flat 3, 22 Harbour Row. The sales team will confirm. Is there anything else?
- CallerCan you tell me what price I should list it at?
- AI assistantI am not able to advise on pricing. The sales team can talk it through with you at the visit.
- CallerFine, thank you.
- AI assistantThank you for calling Harbour Lane. Goodbye.
What the owner receives (example)
- Caller
- Rosa Lindqvist (owner)
- Phone
- 07700 900654
- Property
- Flat 3, 22 Harbour Row
- Request
- Valuation visit, Wednesday at 4 pm (the sales team confirms)
- Note
- Asked for pricing advice, referred to the visit
Simulated
A viewing request, then a boiler fault. A scripted example for a fictional business, Harbour Lane Lettings and Sales.
- Today 18:42 (simulated)
- CustomerHi, is the two-bedroom flat on Quay Street still available?
- AI assistantHello, this is the Harbour Lane Lettings and Sales assistant. I am an AI assistant. The listing feed shows the two-bedroom flat on Quay Street as available to let. Would you like to arrange a viewing?
- CustomerYes. Can I see it on Saturday? My budget is around fourteen hundred a month.
- AI assistantI can request Saturday at eleven. I cannot negotiate the rent, which is shown on the listing. Are you looking to rent, or are you a landlord?
- CustomerLooking to rent. I would like to move by the end of next month.
- AI assistantThanks. Can I take your name, mobile and email?
- CustomerDaniel Okafor, 07700 900321, daniel@example.com
- AI assistantThank you, Daniel. I have requested a viewing on Saturday at eleven and noted your budget and move date.
- CustomerAlso, I rent from you at 8 Mill Lane and my boiler has stopped working.
- AI assistantI am sorry to hear that. Do you have heating and hot water at the moment, and can you smell gas?
- CustomerNo heating or hot water. No gas smell.
- AI assistantThanks. I have logged a boiler fault for 8 Mill Lane as urgent and passed it to the maintenance contact. If you ever smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999. Outside office hours, use the out-of-hours number in your tenancy information.
What the owner receives (example)
- Enquiry
- Daniel Okafor, 07700 900321, daniel@example.com
- Request
- Viewing of the Quay Street flat, Saturday at 11:00
- Notes
- Renting (not a landlord), budget and move date recorded
- Maintenance
- Boiler fault logged for 8 Mill Lane, marked urgent, passed to the maintenance contact
Frequently asked questions
No. It cannot give valuations or pricing advice. It can book a valuation visit with one of your negotiators.
From the listing feed or fact sheet you approve. If it is not in there, the AI says it does not know and offers a callback.
It logs the issue, tells the tenant what happens next and passes it to the contact you choose. For a suspected gas leak it directs the caller to the National Gas Emergency Service.
The same plans apply to every industry. Plans start from £79 a month + VAT. See the pricing page for the full breakdown.
Request an AI Front Desk for lettings and sales agents
The form is pre-filled with your industry. We come back with a plan and a quote.