AI Front Desk
AI WhatsApp assistant for your business
An AI assistant replies to customers who message your business WhatsApp number, captures the details and hands over to your team when it should.
What it is for
It replies to your own customers when they message you. It is not for sending marketing.
Answers enquiries
Opening hours, services and simple questions, answered from the facts you approve.Captures details
Names, contact details and what the customer needs, sent to you as a summary.Books where connected
It can offer slots from a calendar you connect, and your team confirms.Hands over
Complaints and urgent matters are passed to a person using your rules.
The 24-hour service window
WhatsApp lets a business reply freely for 24 hours after the customer last messaged. After that, only approved template messages can be sent.
- Inside the window the assistant can have a normal conversation
- Outside it, we use template messages that Meta has approved
- We set up the templates you need as part of the build
Meta business verification
Meta asks businesses to verify before some WhatsApp features are available. We can help you complete the process.
Meta decides the outcome and it can take days to weeks. We cannot speed it up.
Limits
- It is not an emergency service and must not be relied on for emergencies
- It does not give clinical, legal or financial advice
- It does not start conversations with people who have not messaged you
- It works in English first
WhatsApp fees from Meta
See how a conversation can go
This is a scripted simulation with a fictional business. Choose a suggested example once it ends. No message is sent.
Loading the simulated demo...
Frequently asked questions
WhatsApp lets a business reply freely for 24 hours after a customer last messages. After that, only approved template messages can be sent. We set up the templates you need.
WhatsApp message fees are charged by Meta, not by us. You add your own payment method to your WhatsApp Business account and Meta bills you directly. Rates vary by country and message category and change over time, so we do not quote them here.
Meta checks that your business is real before it allows some WhatsApp features. We can help you complete the process, but Meta decides the outcome and it can take days to weeks.
It says so, takes the caller details and hands over to a person using the rules we agree with you, for example a callback, an email summary or an urgent alert.
No. It is for replying to your own customers who message you. It is not a tool for marketing messages.
See it with your business details
Tell us about your business and we will set up a test conversation.