Data processing summary

The customer is the controller of the information about its callers and WhatsApp users. IK Cloud Solutions is the processor and acts on the customer’s documented instructions.

We process information to answer calls and messages for the customer for as long as the service runs.

• Voice recordings and transcripts.
• Phone numbers.
• WhatsApp messages and profile names.
• Appointment and enquiry details.

We use the information only to provide the service and for no other purpose. People who can access it are bound by confidentiality.

We apply appropriate technical and organisational measures. The security page says what is true today.

This list is a plan, not a commitment. We will tell customers before we add or replace a subprocessor.

We help the customer respond to requests to access, correct or delete personal information.

At the end of the contract we delete or return the information. Our proposed default for call recordings is [90] days, configurable by the customer.

We tell the customer without undue delay after becoming aware of a personal data breach, and we make the information needed to show compliance available on request.

Where a subprocessor handles information outside the UK, a lawful transfer mechanism is used. [Solicitor to confirm].

The full data processing agreement is provided on request or at order.